UCD PIN Number

Enter the auto call distribution agent code. The auto call distribution agent code you enter must belong to only one auto call distribution group. You can enter up to four (4) characters for it. The maximum number of agent codes is 300.

 

Viewing and Changing the Auto Call Distribution Agent Codes

1)  Select 4.Group & Table => 4.6 UCD => 4.6.2 UCD PIN Number from the Tree Viewer.

2)  View the current auto call distribution agent codes.

3)  Enter the agent code in the Agent ID field and the auto call distribution group umber in the Group No. field.

4)  Save the changes.