UCD Group Options

Specifies the auto call distribution option. If there is no UCD group, ¡®-¡¯ is displayed in Group No and ¡®No Data¡¯ is displayed as the control information.

 

Control Information

Control Information

Description

First Message

Sets the message to send when all members of the auto call distribution group are busy.

Second Message

When all members of the auto call distribution group is busy this option sets the message to send repeatedly until a member to be served appears.

Retry Count

Specifies the number of times to repeat sending the second message.

Exit Code

When you are hearing a message because all members of the auto call distribution group is busy, this option sets a dial (0-9, *, #) to press to connect to the ¡®FINAL DEST¡¯ without waiting.

Final Destination

Sets the station (group) or auto attendant table number to receive the call when there is no member to be served even if the caller has waited as many as Retry Count.

(To input the table number of the auto attendant, you must press the [A] button.)

Wrap Time

Sets the memo time to prepare without processing the next call immediately after a member of the auto call distribution group finishes a call.

Next Time

When a member of the auto call distribution group does not answer, this option the time (00-99 sec) to disconnect the ring and ring the next member. If the time is set to 0 sec, it will not be applied.

Recall Time

Sets the time for which the hold sound is heard between the second message and second message.

Auto logout

When disconnecting a ring and ringing the next member because a member of the auto call distribution group does not answer, this option sets whether to log out the first member.

All Out to Final

When all members of the auto call distribution group are logged out, this option sets whether to forward the call to the final destination.

Group Busy Next

When all agents are busy, this option sets whether to call the next port without waiting for the overflow time.

MOH/BGM

Sets the hold sound source to be heard between the second message and second message. (NONE, TONE, 371 to 376)

Agent ID

When an agent enters the auto call distribution group, this option sets whether to press the auto call distribution agent code.

 

Viewing and Changing the Auto Call Distribution Control Information

1)  Select 4.Group & Table => 4.6 UCD => 4.6.1 UCD Group Options from the Tree Viewer.

2)  View the current call distribution control information.

3)  Change the call distribution control information.

4)  Save the changes.