To access the System Wide Parameters, from the System Main Menu press SYSTEM WIDE PARAMETERS. System Wide Parameters include fields displaying the software release, version number, the authorized number of ports, and options.Other parameters control functionality for the whole system.
It also displays the MAC ADDRESS of the LAN Port and number of authorized E-Mail subscribers.
The first page mostly provides information only. This information may be useful to you or may be needed during a technical support call.
The choices are Quietest, 2, 3, Normal, 4, 5, Loudest) Normal is the default for this parameter.
This is the time when OfficeServ System performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging. The default setting is 3:00 AM.
Maintenance will not occur until:
a) It is after the daily maintenance time (typically it does not run until 2 to 10 minutes past the actual set time).
b) 23 hours have elapsed since startup or the last daily maintenance interval.
The digits used as the default settings for extension and mailbox passwords. The digit input may be from 1 to 8 digits in length. When a mailbox or extension password is reset, this is the value that the password will be reset to.The default setting is 0000.
This parameter defines the minimum number of digits used in a subscriber's password. A password can be equal to or larger then this value. If this value is changed to a larger value on a running system, subscribers will be forced to change their password to one that meets these requirements the next time they log in. The system will prevent them from doing anything including listening to new messages until they first change their password to meet the minimum requirements. A setting of '0' equals NO minimum password length. Valid values can be set from 0 to 8, the default is:0
This affects both the GUI and the TUI. With the GUI (Graphical User Interface); this password gives the administrator access to all parameters. It is the highest level password and enables the administrator access to shutting the system down.With the TUI (Telephony User Interface), this password along with the remote login procedure gives the administrator access to recording system prompts and overriding the scheduling by engaging a specific mode. This password is also required to access System Wide Parameters. Without this password you would not be able to set the other system level passwords.
The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined byLanguage and Locale (or dialect).
The key code is the digit entered by the caller and used by the OfficeServ System to identify a language selection. This key code is used in a language selection menu that must be built specifically for your application.
This sets the default operating language of the system.
NOTE: All language selection is based on the order of the defined languages in this page. If the languages are to be re-ordered, added to or changed, then it should be done first, before any mailbox language options are set.
Select the prompt to load and press save button, then it will be installed on the system.
The installed prompts will be displayed in the list after completion. If the prompts that you want is not available, you have to upload it via management interface or ftp. This will take a few minutes, so do not turn off the system.
The Parameters set in the SMTP Server section on this page, are used for sending mail to the address set in the¡°Report:¡± field. The REPORT is used for sending error reporting to the ON or OFF site system administrator. These SMTP Server parameters are NOT used for Subscriber E-Message Delivery and/or Notification. See MCLASS SMTP Server settings for use with individual or groups of subscribers.
Enter the IP address of the Host Mail Server that the IVM will use to send the E-mail error report to the ON/OFF site System Administrator.
The default (recommended) port to use is: 25. Most Mail Servers look at port 25 for receiving and sending Mail.
This is the User ID the IVM will use to log on to the Mail Server and Identify itself
as a Client associated with sending Mail.
This is the password associated with the IVM¡¯s User ID for logging into the Mail
Server verifying it is the Client it said it was.
The Domain is used as part of the authentication process between the IVM and the Mail server. Based on the Local Domain Name and Domain ID the mail server can validate that it is accepting mail from this Client.
¢Ó Optional parameters are associated with Authentication to the Mail Server. Mail Servers that are on a Local (non-Public) IP, often do not require authentication.
If an E-Mail fails or is rejected by the Mail server (a Failure is generated after the total number of Attempts parameter in the MCLASS has been exceeded) a Failure Message is generated and sent to the recipient entered in this field. This is usually the ON Site Systems or IT Administrator. The Recipient could be an OFF Site Administrator as well.
Important Note: If the LAN is down, if the SMTP Server is Down, or for numerous other Network failures, it may not be possible for the IVM to notify the Administrator of a failure.
Many Mail Servers will require a Valid ¡®Reply To:¡¯address. E-Mails with a Blank or Non-Formatted ¡®Reply To:¡¯ could be considered SPAM and blocked by the Server. This parameter only applies to E-Mails sent that do not have a valid or known ¡®From:¡¯ address, as in a Public Caller. See the Mailbox Block ¡®From:¡¯ parameter of an individual subscriber for creating Valid ¡®From:¡¯ addresses for subscribers sending voice messages to other subscribers.
Important Note: Mail sent with this ¡®Reply To:¡¯ address should be blocked by the IT administrator or sent to a inbox that dumps it¡¯s data at during preventative maintenance. Keep in mind that Voice Messages sent by public callers can not be replied to via e-mail. The only purpose for this parameter is because of the requirements dictated by some Mail Servers or IT department policies.
An e-mail address can be entered a couple of ways.
The traditional e-mail syntax is: username@mailserverdomain.domainsuffix (domain suffix = .com, .net, .org, etc¡¦) in this case the name entered as the Mailbox label name will be displayed in the Inbox "From" field if the voice message was sent subscriber to subscriber.
In some cases the number of characters in a persons name is longer than the label name length in a Mailbox Block. Until now no-one saw that name so it didn't matter. If you do not want the Recipient to see the label name as it is typed you can use the following syntax:
Firstname Lastname <username@mailserverdomain.domainsuffix>
OR
Departmentname <username@mailserverdomain.domainsuffix>
This applies to all fields that accept an e-mail address:
— System Wide Parameters: "Report" & "Reply To"
— Mailbox Block: "From", "Deliver MSG", & "Notify Only"
Select the Time Zone, from the list, associated with where the IVM will be installed. The default Time Zone is:¡°Eastern Standard Time¡±.
Honor Daylight Savings in E-Mail Date stamp. The Default is:¡°Y¡±.
Enter the domain name server address that the system refers to. You have to enter this information to use domain name for SMTP server of Email gateway instead of IP address.