Indicates the report period.This is the date beginning when the Report Counters were last cleared and ending at the current date.
The date and time the report was actually created.
The total number of calls serviced by an application type. One caller accessing more than one application, such as Voicemail and Fax Applications (two applications), counts as two callers.
Total minutes callers were connected to an application type.
The total percentages of callers connected to an application type.
A bar chart of the different applications and the percentages of calls each application serviced. IntraAppls is Intra-application which represents the callers who accessed more than one type of application.