Soft IVR

Sets whether to use the Soft IVR that OfficeServ SCM Call Server provide basically.

 

Items to be Specified

Item

Description

Conference

Sets whether to use Soft-IVR conference.

It uses not conference chip of Gateway but conference function of Soft-IVR. It provides 3-way 8 group and supports G.711A codec.

Station MOH

Sets whether to use Soft-IVR station MOH.

It uses not melody chip of Gateway but MOH file of Soft-IVR. It doesn¡¯t provide for BGM.

Announcement

Sets whether to use Soft-IVR Announcement.

It provides not tone/page but announcement of Soft-IVR about several error case while using phone.

 
Viewing and Changing the Soft IVR

1)  Select 2.Configuration => 2.5 Station Port => 2.5.8 Soft IVR from the Tree Viewer.

2)  View the Soft IVR settings.

3)  Change the Soft IVR settings.

4)  Save the changes.