To Subscribers

REPORTING

Indicates the report period.This is the date beginning when the Report Counters were last cleared and ending at the current date.

 

CREATED

The date and time the report was actually created.

 

SUBS CALLS

The total number of calls to the subscriber's extensions, listed by how the calls were handled (completed, redirected, rejected, etc.).

 

CALLS TO SUBSCRIBERS - EXTENSIONS

A listing of how all calls to the subscribers were handled and their percentages. For example, 9% of all calls to subscribers were cases where the subscriber's extension was busy.

 

TOT SUBSCALLS

The total number of calls to the subscriber's extensions.

 

CALLER HOLD TIME
The total number of minutes callers were on hold.